FAQ

Have a question? šŸ¤”

We're here to help!

We're Australia's top occupational health and wellbeing store! Actually, we're more than that - we're health, safety and wellbeing professionals with a passion for ensuring amazing OHS and Injury Management resources are available to everyone. From blue chip corporations to small, local businesses - we're here to help you create healthy, safe, and amazing workplaces. Read more about our story here!

All of our templates have beenĀ created by tertiary qualified OHS professionals with minimum Masters level qualifications, as well as by registered healthcare practitioners. This means you get expertly prepared documentsĀ mapped to the legislative requirements of your State or Territory at the fraction of the cost of an external consultant.Ā 

We firmly believe that all workplaces, big and small, should have access to effective and amazing OHS, return to work, and workplace wellbeing systems. We've seen how money can be a major barrier to implementing workplace health and wellbeing programs and this should never be the case. So we decided to help. Health should never be compromised, so we've significantly reduced our prices toĀ ensure effective, quality resources areĀ available to all.Ā It's our way of helping Australian organisations look after the health and wellbeing of their amazing workers.Ā 

Following receipt of full payment, you will receive your purchasedĀ templates immediately via a link on your order page. A copy of this link will also be automatically sentĀ to your email address for future downloads (if you need). You can also log into our website at anytime to see all of your past downloads.

At Ohpro, we take security seriously. That's why we've partnered with Shopify to host and process all payments for our online marketplace. With 2.5 billion orders worldwide andĀ Level 1 PCI DSS Compliance, we think they're the one of the most secure and well known options for online payments today.

Purchased templates are strictly for your organisation's use only and are not be be distributed outside your business or on-sold in anyway. We work hard to make amazing OHS templates that are accessible to companies at a fraction of the cost of an external consultant. Please play fairly and do your bit too - shared copies are in breach of ourĀ TermsĀ and will result in your downloads and account being immediately suspended.Ā 

Absolutely! It doesn't matter if you have a digital OHS platform - you still need the completed risk assessments, policies, and procedures that sit behind it. After all, an online OHS or rehab platform is just that - a platform - you still need to create and implement the processes and controls that make your workplace safe and healthy, and document how you came to those decisions. It's also important to have your OHS / Return to Work risk assessments and documents available and accessible in the event you can't access your digital solution. We all know the chaos that can ensue when a system goes down šŸ˜¬ - by having a copy of your docs available in paper form, you can ensure work will continue safely and as smoothly as possible until your systems are back online!

As our products are digital templates, we do not offer a refund. Please refer to our Refund Policy for more details, and contact us at hello@ohpro.com.au if you have any queries prior to purchase.Ā 

Yes we do!! In fact, we're a social enterprise dedicated to donating 50% of our profits to cleaning up our environment. For each and every template you buy, we pledge to donate funds to plant a minimum of 1 tree, offset 15 kilograms of carbon, and collect 3 ocean bound plastic bottles. We believe a green, healthy world is essential for a healthy mind and body. Read more about our Sustainability pledge here!

Never fear!! We love to work! šŸ’Ŗ Ohpro is fairly new, so we're creating and uploading new docs all the time. In the event we don't have something you need - perhaps a SWMS or toolbox talk, let us know and we'll create it for you!! Turn around time for new templates ranges from 1 day to a week, so let us know what you need and we'll get to work!!

If you have any other queries please don't hesitate to get in contact.

We like to have fun. Wanna join us?

From freebies to exclusive discounts - we've got the best newsletter in town. Seriously.